Frequently Asked Questions

W Traditional Thai is a 5-Star Classified Spa by the Ministry of Tourism of Malaysia, offering authentic Traditional Thai therapies delivered by professionally trained Thai therapists in a refined and tranquil environment.

We offer a carefully curated menu including Traditional Thai massage, aromatherapy oil massage, herbal therapies, head and neck massage, therapeutic body treatments, and exclusive Signature Therapies.

Yes. All treatments are performed by certified and professionally trained Thai therapists, ensuring authenticity, safety, and consistent service excellence.

Advance booking is highly recommended to secure your preferred treatment and time slot, especially during weekends and peak periods. Walk-ins are subject to availability.

Absolutely. Our therapists will conduct a brief consultation to understand your preferences and comfort level, ensuring a personalised and enjoyable experience.

Yes. Selected treatments are available for couples and shared experiences, subject to availability. Please inform us at the time of booking.

Comfortable attire will be provided for Traditional Thai massage. For oil-based treatments, disposable undergarments are provided to ensure privacy and comfort.

Yes. We offer Signature Therapies Gift Vouchers, ideal for birthdays, anniversaries, festive occasions, and corporate gifting. 

Please inform us of any medical conditions, injuries, or pregnancy prior to your treatment. Our team will advise on suitable therapies or adjustments where necessary. 

Cancellations or rescheduling should be made at least 24 hours in advance. Late cancellations or no-shows may be subject to charges.

Yes. We uphold strict hygiene standards and provide a calm, private, and professionally managed spa environment to ensure guest comfort and safety. 

 Bookings can be made via phone or WhatsApp. Our team will be happy to assist you.