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PRIVACY POLICY

Publisher

W TRADITIONAL THAI THERAPEUTIC WELLNESS is a registered trademark owned by W AESTHETICS HOLDINGS SDN BHD (WAH)

Intellectual Property

In accordance with legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found in this site, together with their compilation, are the exclusive property of WAH as it does not grant any license or any entitlement other than that of consulting the Site. Any use or reproduction, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Internet Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior, written authorization from WAH. Any other use constitutes infringement.

Hyperlink

A hypertext link to the site https://wtraditionalthai.com/ may only be created with the prior, written, express authorization of WAH. WAH declines any liability for the content, advertising, products or services available on or from the sites linked via a hyperlink to its site.

CANCELLATION & REFUND POLICY

1. Cancellation Policies and Fees:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 4 hours in advance. Any cancellations with less than 4 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service.

2. Refund Policy:

We do not offer refunds. If, for any reason you are not satisfied, please contact the office, and we will promptly address your concerns so that you may continue to be a satisfied client.  Pre-paid appointments cancelled outside of our 4 hour policy will be issued a credit or gift card in the full amount to be used for any future appointments. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognise the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.